Asia Pacific Communication Platform as a Service (CPaaS) market is dominated by China due to increasing adoption of Bring Your Own Device (BYOD) technologies

 

Communication platform as a service (CPaaS) is a software solution that enables user to easily integrate their communication tools into a business application. It is cloud-based and requires no infrastructure to install or maintain. CPaaS provides a cost-effective, scalable communication solution that allows businesses to develop customized business processes without hiring expensive IT staff. This solution is easy to integrate into any app through APIs.

The Asia Pacific Communication Platform as a Service (CPaaS) market is dominated by China, which is expected to retain its lead throughout the forecast period. The growing number of people working from home has made it easier to use the internet and access business information on the go. Most companies are now offering work-from-home options for employees, and the adoption of Bring Your Own Device (BYOD) technologies has become a major trend. These solutions give employees the flexibility they need to work on their own time, from anywhere. The adoption of BYOD will continue to drive the growth of CPaaS solutions, in the Asia Pacific.

CPaaS allows users to access carrier services and media processing resources. Before, PSTN-type carriers provided carrier services through trunks. CO trunks and DID trunks were analog in nature. With digital trunks, such as T1/DS1 and DS3 versions, such as ISDN-PRI, they became widespread. VoIP, on the other hand, was widely adopted and became available in a software-based environment.

CpaaS enables smarter P2P communications. It ensures that the right information reaches the right person at the right time. The market is expected to grow at a significant pace, thanks to the growth of cloud-based technology. China held a major share of the Asia Pacific Communication Platform as a Service market during the 2017-21 forecast period. Various factors including increasing online transactions and favorable government policies helped the region dominate the market. Additionally, China also developed a comprehensive digital infrastructure that facilitated customer engagement.